Rules/Policies

Service Hours

Weekdays, 6 am – 5 pm

Holidays

Union County Transit is closed on all Federal holidays.

Accessible

Individuals with mobility disabilities are welcome to use wheelchairs and manually powered mobility aids, i.e., walkers, crutches, canes, braces, or other similar devices designed for use by individuals with mobility disabilities.

Reasonable Accommodations

Union County Transit is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services and activities. UC Transit recognizes that in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures.

Individuals needing a service accommodation or modification must notify UC Transit of the request when making a reservation. Union County Transit will attempt to honor all reasonable accommodation requests.

Click here for our full Reasonable Modification Policy.

Transportation of Children

An adult must accompany all children younger than 9 years old unless the child’s parent or guardian has made prior arrangements.

Portable Oxygen and Respirators

UC Transit transports individuals traveling with portable oxygen tanks and respirators. For safety reasons, portable oxygen tanks must be able to be secured.

Service Animals

UC Transit welcomes service animals. Individuals riding with service animals must control the service animal. Riders are permitted to bring Non-Service animals on board, however they must be caged.

Assistance

Our service is provided from the curb at your pick-up point to the curb at your destination.

The driver may assist you to and from the curb when boarding or leaving the bus, but is not permitted to enter a residence or building.

An escort or personal care attendant may accompany you at no charge.

The driver is trained in passenger assistance and will secure all wheelchairs and help secure packages and assist with seat belts if needed.

Riders are requested to limit carry-on bags to 5 paper or 10 plastic bags. Bags must be small enough not to obstruct other riders and stored out of the aisles. It is the responsibility of the rider or his/her attendant to load and unload bags. Drivers will assist if necessary.

Cancellations and No Shows

You must be ready to go and be outside or waiting where you can see or hear the bus and be seen by the driver anytime during the pick-up window. Once the bus arrives it will only wait 5 minutes before moving on and reporting you as a No Show. Once the bus leaves your pick-up point it may not be able to come back.

It is important that if you don’t need your trip that you cancel at least 30-minutes prior to your scheduled pickup time. Cancellations can be left on our voice mail when the office is closed.

If the bus arrives to pick you up and the driver cannot locate you or you have failed to cancel your trip at least 30-minutes prior to your scheduled pickup time you will be considered a No Show. No Shows waste time and money, make other passengers late and cause service denials to others.

If you are reported as a No Show subsequent scheduled trips for that day are automatically cancelled until we hear from you to confirm your schedule.

If you recorded as a No Show for 20% or more of your scheduled rides within a 60-day period your service will be suspended for 10 days. You can appeal your suspension by calling UC Transit at (765) 458-7277 and asking to speak to the Transportation Dispatcher.

Safety

Seatbelts must be worn at all times while the vehicle is in motion. All wheelchairs must be secured. Passengers must remain seated with seatbelts fastened until the vehicle has come to a complete stop.

Children less than 4-years old or 40 lbs. must be secured in a car seat. Children between the ages of 4 and 8 years old and less than 4’9″ must use a booster seat. Car and booster seats are the responsibility of the parent or guardian.

Rider Courtesy

Our service is shared ride. We expect you to be respectful and courteous to others. Please do not eat, drink, chew tobacco, play loud music, engage in loud conversation, curse, or touch or disturb others on the bus.

Prohibited Activities

No smoking is permitted on the vehicle.

No open containers of alcohol are permitted on the vehicle.

Illegal acts, threats or acts of physical violence will not be tolerated. UC Transit will contact law enforcement for assistance in threatening situations.

Any rider who poses a “direct threat” to the health or safety of others will be denied service.

Inclement Weather

For possible delays or closure please listen to FM radio 96.1. Due to poor road conditions, remoteness or other conditions, service may not be available in all areas.

Title VI

UC Transit complies with Title VI of the Civil Rights Act. All services are provided without regard to age, national origin, sex, religion, disability, or gender identity. Persons wishing to file a Title VI complaint should contact the Transit Director at (765)458-7277.